At Utility Services For You, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, maintain, and protect the information you provide when using our services, website, customer support channels, and related communications.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information necessary to provide utility support services and improve customer experiences. Information we collect may include:

• Full Name
• Phone Number
• Email Address
• Service Address
• Mailing Address
• Utility Account Information
• Billing Information
• Payment Details
• Customer Support Communications
• Device & Browser Information
• IP Address
• Usage Data and Website Activity

We only collect information that is necessary to provide requested services, process customer requests, improve operations, and maintain account security.

2. How We Use Your Information

Utility Services For You uses collected information for purposes including, but not limited to:

• Processing utility service requests
• Coordinating new service activations
• Managing account transfers and reconnections
• Providing billing support assistance
• Communicating service updates and confirmations
• Responding to customer inquiries
• Improving customer support experiences
• Maintaining account security and fraud prevention
• Enhancing website functionality and performance
• Complying with legal and regulatory obligations

We may also use customer contact information to send important notices regarding account activity, billing updates, service notifications, and operational communications.

3. Payment Information

All payment transactions are processed using secure methods and industry-standard security practices. We do not intentionally store complete sensitive payment card details on our systems unless required for authorized payment processing and compliance purposes.

Customers are responsible for ensuring that submitted payment information is accurate and authorized.

4. Information Sharing & Disclosure

Utility Services For You does not sell, rent, or trade customer personal information to third parties for marketing purposes.

We may share limited information with:

• Authorized service providers
• Payment processing partners
• Customer support platforms
• Utility coordination partners
• Legal or regulatory authorities when required by law

Information is only shared when necessary for operational, legal, security, or service-related purposes.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we work to maintain strong security standards, no online transmission or electronic storage method can be guaranteed to be completely secure. Customers use our services at their own discretion and risk.

6. Cookies & Website Tracking

Our website may use cookies and related technologies to improve browsing experiences, analyze website traffic, and enhance service functionality.

Cookies may collect:

• Browser type
• Device information
• Website interaction data
• Session preferences

Customers may disable cookies through browser settings; however, some website features may not function properly as a result.

7. Customer Communications

By using our services, customers may receive communications related to:

• Account updates
• Service confirmations
• Billing notifications
• Appointment scheduling
• Customer support responses
• Operational announcements

Message and data rates may apply depending on the customer’s mobile carrier or communication provider.

8. Third-Party Services

Our website or services may contain links or integrations involving third-party websites, payment platforms, or external services. Utility Services For You is not responsible for the privacy practices, policies, or content of third-party services.

Customers are encouraged to review the privacy policies of any external websites they access.

9. Data Retention

We may retain customer information for as long as necessary to:

• Provide services
• Maintain operational records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain account history and security records

Information may be securely deleted when no longer required.

10. Customer Rights

Depending on applicable laws and regulations, customers may have rights related to their personal information, including:

• Requesting access to stored information
• Requesting corrections to inaccurate data
• Requesting deletion of eligible information
• Requesting communication preferences updates

Requests may require identity verification before processing.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been submitted, we may remove the information from our systems.

12. Policy Updates

Utility Services For You reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will become effective immediately upon posting on our website.

Customers are encouraged to review this policy periodically for updates.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Utility Services For You
📍 773 Fifth Avenue, New York, NY 10160, USA
📞 +1 (888) 228-2080
📧 support@utilityservicesforyou.com